[chef] Re: Re: [chef-dev] Proposal: Moving from lists. opscode.com to googlegroups… any concerns/objections?

[Bryan Horstmann-Allen < >]

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| On 2012-06-14 20:26:58, Brad Knowles wrote:
| 
| We know that offshoring doesn't really work, not when you compare total 
lifecycle costs.  Same for many types of outsourcing.  I would honestly like 
to see some TCO and ROI numbers that would prove that switching to Google 
Groups would actually do anything beneficial for you.

Outsourcing can work fine. It's how most businesses actually get paid. Are you
suggesting that Hosted Chef is bad business, for instance? ;-)

Google Groups has a subjectively awful interface, and requires a Google
account. Beyond that, it generally works. Spice generally flows. My experience
with Google paid support has been pretty poor, however.

Puppet moved to Google Groups a while ago, and as far as I know there wasn't a
huge backlash from the community there.

I have no personal issue with the lists moving, because at the end of the day
it doesn't actually affect anything: mail gets delivered to my inbox. Huzzah.
Just be aware of possible support problems.

The issue Jesse (I'm guessing) is trying to solve is that managing email 
sucks,
and he'd rather have his guys working on his actual product than dealing with
their network provider dropping PTRs again (lots of chef mail held in my
discards for require_ptr, sadly.)

Brad and I are on some of the same super secret email admin lists, so we
breathe this particular brand of sewage, but it may be he's forgotten that
managing email sucks if you don't have your email respirator handy.

There's a huge win to be had from outsourcing email if your core competency is
not dealing with deliverability, antispam, and so forth. We outsource it at my
current dayjob to Google, and while I hate gmail, I am often very happy to
never have to fix email myself.

Cheers.

(FD: I ran infra for pobox.com and listbox.com, both long-standing ESPs, for
six years.)
-- 
bdha
cyberpunk is dead. long live cyberpunk.