[chef] Re: Re: best ticketing system for Chef

[Paul Morton - BIA < >]

JIRA takes some work, but it is worth it. JIRA is more than just bug 
tracking. It is an insanely customizable workflow engine. Many things work 
well in the system, while things like reporting leave a bit of a sour taste 
in your mouth. We use Jira for Development Support, Software Bug Tracking  
and IT Helpdesk Ticketing. 

+1 for Jira

Cheers

P
On Mar 9, 2012, at 5:22 AM, AJ Christensen wrote:

> I use (for different clients) pivotal tracker, Trello, and JIRA with
> varying degrees of success. JIRA takes some work.
> 
> --AJ
> 
> On 10 March 2012 00:57, 哲 曹 
> <
 >
>  wrote:
>> Hi,
>> 
>> I am using Bugzilla to manage system management request.
>> However, bugzilla does not good at customizable work flow.
>> And I find it difficult to integrate it with Chef to process request 
>> automatically.
>> 
>> Jira, Trac and so many ticketing/bug tracking systems are designed for 
>> software development but not for system operations.
>> 
>> So, any suggestion on ticketing for system operations/infrastructure 
>> management ?
>> 
>> Thank you!
>> 
>> Tetsu