[chef] Re: Re: Re: Re: best ticketing system for Chef

[Juan Jesús Ojeda Croissier < >]

+1 for Redmine. I've using for long time and after using Buzilla,
Trac, Jira, Mantis and some others, I like Redmine the most.
It is very flexible and customizable. I my former company we made
adaptations for different kind of clients (tech and non-tech) based on
plugins. It's quite ease to extend by creating plugins. And the
workflow is very configurable via the web ui.

On Fri, Mar 9, 2012 at 1:53 PM, Kyle Bader 
<
 >
 wrote:
> You might also check out redmine and RT. We use redmine for bugs and trello
> for project management. Agile Zen is another Trello like solution.
>
> On Mar 9, 2012 5:37 AM, "Paul Morton - BIA" 
> <
 >
>  wrote:
>>
>> JIRA takes some work, but it is worth it. JIRA is more than just bug
>> tracking. It is an insanely customizable workflow engine. Many things work
>> well in the system, while things like reporting leave a bit of a sour taste
>> in your mouth. We use Jira for Development Support, Software Bug Tracking
>>  and IT Helpdesk Ticketing.
>>
>> +1 for Jira
>>
>> Cheers
>>
>> P
>> On Mar 9, 2012, at 5:22 AM, AJ Christensen wrote:
>>
>> > I use (for different clients) pivotal tracker, Trello, and JIRA with
>> > varying degrees of success. JIRA takes some work.
>> >
>> > --AJ
>> >
>> > On 10 March 2012 00:57, 哲 曹 
>> > <
 >
>> >  wrote:
>> >> Hi,
>> >>
>> >> I am using Bugzilla to manage system management request.
>> >> However, bugzilla does not good at customizable work flow.
>> >> And I find it difficult to integrate it with Chef to process request
>> >> automatically.
>> >>
>> >> Jira, Trac and so many ticketing/bug tracking systems are designed for
>> >> software development but not for system operations.
>> >>
>> >> So, any suggestion on ticketing for system operations/infrastructure
>> >> management ?
>> >>
>> >> Thank you!
>> >>
>> >> Tetsu
>>
>



-- 
Juanje