[chef] Re: best ticketing system for Chef

[Steffen Gebert < >]

Hi,

I know a lot of people love Jira.

I don't know, how good it fits for email communication, but OTRS or RT are in 
my owns the best fitting ones (Jira and Redmine are more issue trackers IMHO).

If you like to give OTRS a try, here's my cookbook:
https://github.com/StephenKing/chef-cookbook-otrs

Yours
Steffen

On 09.03.2012, at 15:48, Juan Jesús Ojeda Croissier wrote:

> +1 for Redmine. I've using for long time and after using Buzilla,
> Trac, Jira, Mantis and some others, I like Redmine the most.
> It is very flexible and customizable. I my former company we made
> adaptations for different kind of clients (tech and non-tech) based on
> plugins. It's quite ease to extend by creating plugins. And the
> workflow is very configurable via the web ui.
> 
> On Fri, Mar 9, 2012 at 1:53 PM, Kyle Bader 
> <
 >
>  wrote:
>> You might also check out redmine and RT. We use redmine for bugs and trello
>> for project management. Agile Zen is another Trello like solution.
>> 
>> On Mar 9, 2012 5:37 AM, "Paul Morton - BIA" 
>> <
 >
>>  wrote:
>>> 
>>> JIRA takes some work, but it is worth it. JIRA is more than just bug
>>> tracking. It is an insanely customizable workflow engine. Many things work
>>> well in the system, while things like reporting leave a bit of a sour 
>>> taste
>>> in your mouth. We use Jira for Development Support, Software Bug Tracking
>>>  and IT Helpdesk Ticketing.
>>> 
>>> +1 for Jira
>>> 
>>> Cheers
>>> 
>>> P
>>> On Mar 9, 2012, at 5:22 AM, AJ Christensen wrote:
>>> 
>>>> I use (for different clients) pivotal tracker, Trello, and JIRA with
>>>> varying degrees of success. JIRA takes some work.
>>>> 
>>>> --AJ
>>>> 
>>>> On 10 March 2012 00:57, 哲 曹 
>>>> <
 >
>>>>  wrote:
>>>>> Hi,
>>>>> 
>>>>> I am using Bugzilla to manage system management request.
>>>>> However, bugzilla does not good at customizable work flow.
>>>>> And I find it difficult to integrate it with Chef to process request
>>>>> automatically.
>>>>> 
>>>>> Jira, Trac and so many ticketing/bug tracking systems are designed for
>>>>> software development but not for system operations.
>>>>> 
>>>>> So, any suggestion on ticketing for system operations/infrastructure
>>>>> management ?
>>>>> 
>>>>> Thank you!
>>>>> 
>>>>> Tetsu
>>> 
>> 
> 
> 
> 
> -- 
> Juanje