[chef] Re: best ticketing system for Chef

[Tetsu Soh < >]

Hi,

Thank all of you for your reply and suggestions.

I hope the ticket system can 
1. generate request/ticket with
- server status awareness
- server inventory awareness

2. customizable workflow 

3. LDAP/AD support

4. integrate with chef.  I don't know how to describe this. 
But what I want is, the system can process users' requests by converting 
requests to Chef jobs,
which may be correct cookbooks or recipes, executing the cookbook on correct 
nodes and 
changing request's status based on the status of cookbook/recipes.

I may be too greedy. And I know maybe no ticketing system can achieve the 1) 
and 4).
So, I hope the system is highly and easily customizable. 
For example, I prefer RESTful API than SOAP.

I wonder which is more costly, customizing an existing production or 
developing a new one?

Thank you.
Tetsu

On Mar 10, 2012, at 3:08 AM, Steffen Gebert wrote:

> Hi,
> 
> I know a lot of people love Jira.
> 
> I don't know, how good it fits for email communication, but OTRS or RT are 
> in my owns the best fitting ones (Jira and Redmine are more issue trackers 
> IMHO).
> 
> If you like to give OTRS a try, here's my cookbook:
> https://github.com/StephenKing/chef-cookbook-otrs
> 
> Yours
> Steffen
> 
> On 09.03.2012, at 15:48, Juan Jesús Ojeda Croissier wrote:
> 
>> +1 for Redmine. I've using for long time and after using Buzilla,
>> Trac, Jira, Mantis and some others, I like Redmine the most.
>> It is very flexible and customizable. I my former company we made
>> adaptations for different kind of clients (tech and non-tech) based on
>> plugins. It's quite ease to extend by creating plugins. And the
>> workflow is very configurable via the web ui.
>> 
>> On Fri, Mar 9, 2012 at 1:53 PM, Kyle Bader 
>> <
 >
>>  wrote:
>>> You might also check out redmine and RT. We use redmine for bugs and 
>>> trello
>>> for project management. Agile Zen is another Trello like solution.
>>> 
>>> On Mar 9, 2012 5:37 AM, "Paul Morton - BIA" 
>>> <
 >
>>>  wrote:
>>>> 
>>>> JIRA takes some work, but it is worth it. JIRA is more than just bug
>>>> tracking. It is an insanely customizable workflow engine. Many things 
>>>> work
>>>> well in the system, while things like reporting leave a bit of a sour 
>>>> taste
>>>> in your mouth. We use Jira for Development Support, Software Bug Tracking
>>>> and IT Helpdesk Ticketing.
>>>> 
>>>> +1 for Jira
>>>> 
>>>> Cheers
>>>> 
>>>> P
>>>> On Mar 9, 2012, at 5:22 AM, AJ Christensen wrote:
>>>> 
>>>>> I use (for different clients) pivotal tracker, Trello, and JIRA with
>>>>> varying degrees of success. JIRA takes some work.
>>>>> 
>>>>> --AJ
>>>>> 
>>>>> On 10 March 2012 00:57, 哲 曹 
>>>>> <
 >
>>>>>  wrote:
>>>>>> Hi,
>>>>>> 
>>>>>> I am using Bugzilla to manage system management request.
>>>>>> However, bugzilla does not good at customizable work flow.
>>>>>> And I find it difficult to integrate it with Chef to process request
>>>>>> automatically.
>>>>>> 
>>>>>> Jira, Trac and so many ticketing/bug tracking systems are designed for
>>>>>> software development but not for system operations.
>>>>>> 
>>>>>> So, any suggestion on ticketing for system operations/infrastructure
>>>>>> management ?
>>>>>> 
>>>>>> Thank you!
>>>>>> 
>>>>>> Tetsu
>>>> 
>>> 
>> 
>> 
>> 
>> -- 
>> Juanje
>