[chef] Re: Re: Re: best ticketing system for Chef

[Matt Ryanczak < >]

+1 for Jira. Customization is key and the ability to easily coordinate 
with other jira projects (sweng, qa) makes it invaluable. It does take 
some work to set up though. I'd also say that maintenance/upgrades can 
be a pita.

RT and OTRS are also good ticketing systems.. OTRS has a nice escalation 
system and is very ops focused.


On 3/9/12 8:37 AM, Paul Morton - BIA wrote:
> JIRA takes some work, but it is worth it. JIRA is more than just bug 
> tracking. It is an insanely customizable workflow engine. Many things work 
> well in the system, while things like reporting leave a bit of a sour taste 
> in your mouth. We use Jira for Development Support, Software Bug Tracking  
> and IT Helpdesk Ticketing.
>
> +1 for Jira
>
> Cheers
>
> P
> On Mar 9, 2012, at 5:22 AM, AJ Christensen wrote:
>
> > I use (for different clients) pivotal tracker, Trello, and JIRA with
> > varying degrees of success. JIRA takes some work.
> >
> > --AJ
> >
> > On 10 March 2012 00:57, 哲 
> > 曹<
> >  >
> >   wrote:
> > > Hi,
> > >
> > > I am using Bugzilla to manage system management request.
> > > However, bugzilla does not good at customizable work flow.
> > > And I find it difficult to integrate it with Chef to process request 
> > > automatically.
> > >
> > > Jira, Trac and so many ticketing/bug tracking systems are designed for 
> > > software development but not for system operations.
> > >
> > > So, any suggestion on ticketing for system operations/infrastructure 
> > > management ?
> > >
> > > Thank you!
> > >
> > > Tetsu